Booking confirmations and reminders on WhatsApp
WhatsApp appointment reminders go out on their own. Each booking sends a confirmation, then reminders 24 hours and 4 hours before, with a View booking link to reschedule. The same updates go by email, so a customer who is not on WhatsApp still hears from you, and you send nothing by hand.
How do WhatsApp appointment reminders work?
When they book
A confirmation, or a note that you received the request if you approve bookings first.
24 hours before
A reminder with the service, date, time, and a link to the booking.
4 hours before
A second reminder, in time to reschedule instead of not turning up.
If anything changes
A message when you approve, decline, reschedule, or cancel the booking.
You pay only for messages that arrive
A WhatsApp notification counts only when Meta reports it delivered. A message to a number that is not on WhatsApp costs you nothing, and the customer still gets the email.
- Included each year on Paid
- 1,000
- Pack of 5,000
- ₹999
- Expiry
- None while your account is active
Questions about WhatsApp reminders
Which number do the WhatsApp notifications come from?
They come from the BookingDeskPro WhatsApp number, with your business name in every message. Your own WhatsApp number is not used, so your chats stay as they are.
Can customers reply to the WhatsApp message?
The number does not read replies, and every message says so. To change a booking, the customer taps View booking. If they reply STOP, WhatsApp messages to them stop and updates continue by email.
What if a customer's number is not on WhatsApp?
The email still goes out when they gave an email address, and the WhatsApp message does not use a notification. If they gave only a phone number and WhatsApp cannot deliver a change to the booking, the booking shows Customer not notified, so your staff can call them.
Do WhatsApp reminders cost extra?
Email reminders cost nothing on either plan. WhatsApp is on the Paid plan, which includes 1,000 WhatsApp notifications with each yearly payment. After those, you can buy a pack of 5,000 for ₹999 plus GST. Only notifications that Meta reports as delivered count.
Can customers stop WhatsApp messages?
Yes. A customer can reply STOP, and WhatsApp messages to them stop. They still get booking updates by email when they gave an email address.
How do reminders reduce no-shows?
Each booking gets two reminders, 24 hours and 4 hours before the appointment. Every reminder has a View booking link, so a customer who cannot come can reschedule instead of not turning up.
Is WhatsApp available on the Free plan?
No. The Free plan sends email only. The Paid plan includes 1,000 WhatsApp notifications with each yearly payment, and you can buy more in packs of 5,000.
Turn on reminders with your first booking
Start on the Free plan with email reminders. Upgrade to Paid when you want WhatsApp too.